App Support

You can request deletion directly in Shell at Settings → Account → Delete Account, or use our public Shell account deletion page to submit a request without the app. The page explains the 14-day grace period and which data is deleted, de-identified, or retained.

All in-app purchases are processed by Apple or Google. To request a refund, contact Apple Support at reportaproblem.apple.com or Google Play Support. We cannot issue refunds directly.

First, try closing and restarting the app, then check for an available update in the App Store or Play Store. If the issue persists, email us with your device model, OS version, and a description of what you were doing when it crashed.

Our data practices are described in detail in our Privacy Policy. We follow a data minimization approach and do not sell user data to third parties.

We welcome feedback. Email [email protected] with the app name, your device and OS version, and as much detail as possible. We read every message.